3:03 p.m.
At OpenStack Summit, it was suggested to me that we have IRC office
hours, so that there are certain times during the week when people can
be assured of having their questions answered.
While my experience has been that questions asked on #rdo, for the most
part, are answered quickly and authoritatively, the comment was made
that publishing "official office hours" would make our channel more
welcoming to beginners who are looking for a little help in their
OpenStack journey.
What I'm wondering is:
* Would you be able to commit to pay more attention during a specified
time period?
* What time(s) would work best for you?
I'm thinking probably two times a week - once for the North American
time zone audience, and once for the Europe/Asia timezone audience.
IRC "support" is always best-effort, as time permits, and nobody is
expecting any kind of guarantee here - I'm just looking for a way to
make our user community feel more welcomed.
Thanks.
--Rich
--
Rich Bowen - rbowen(a)redhat.com
RDO Community Liaison
http://rdoproject.org
@RDOCommunity
2:52 a.m.
On Tue, May 30, 2017 at 10:03 PM, Rich Bowen <rbowen(a)redhat.com> wrote:
At OpenStack Summit, it was suggested to me that we have IRC office
hours, so that there are certain times during the week when people can
be assured of having their questions answered.
While my experience has been that questions asked on #rdo, for the most
part, are answered quickly and authoritatively, the comment was made
that publishing "official office hours" would make our channel more
welcoming to beginners who are looking for a little help in their
OpenStack journey.
What I'm wondering is:
* Would you be able to commit to pay more attention during a specified
time period?
* What time(s) would work best for you?
I'm thinking probably two times a week - once for the North American
time zone audience, and once for the Europe/Asia timezone audience.
IRC "support" is always best-effort, as time permits, and nobody is
expecting any kind of guarantee here - I'm just looking for a way to
make our user community feel more welcomed.
Hello,
i'm not a developer, but a simple openstack operator. And i'm not
skilled enough on all the possible environments, i'm using only
tripleo for setup.
What's the kind of support you expect to have?
I can help for what i know, in standard european office hours, but it
all depends on the target of the support.
Luca
--
"E' assurdo impiegare gli uomini di intelligenza eccellente per fare
calcoli che potrebbero essere affidati a chiunque se si usassero delle
macchine"
Gottfried Wilhelm von Leibnitz, Filosofo e Matematico (1646-1716)
"Internet è la più grande biblioteca del mondo.
Ma il problema è che i libri sono tutti sparsi sul pavimento"
John Allen Paulos, Matematico (1945-vivente)
Luca 'remix_tj' Lorenzetto, http://www.remixtj.net ,
<lorenzetto.luca(a)gmail.com>
7:44 a.m.
On 05/31/2017 03:52 AM, Luca 'remix_tj' Lorenzetto wrote:
i'm not a developer, but a simple openstack operator. And i'm
not
skilled enough on all the possible environments, i'm using only
tripleo for setup.
What's the kind of support you expect to have?
I can help for what i know, in standard european office hours, but it
all depends on the target of the support.
Just answering the questions that people are already asking on #rdo -
usually setup and operation of an OpenStack cloud.
The frustration that was being expressed was coming to #rdo to ask
questions, and getting no response. So, while I don't actually see this
happening very often, if we knew there were times we could count on
someone paying attention, that would help.
--
Rich Bowen - rbowen(a)redhat.com
RDO Community Liaison
http://rdoproject.org
@RDOCommunity
10:32 a.m.
On Wed, May 31, 2017 at 2:44 PM, Rich Bowen <rbowen(a)redhat.com> wrote:
[cut]
The frustration that was being expressed was coming to #rdo to ask
questions, and getting no response. So, while I don't actually see this
happening very often, if we knew there were times we could count on
someone paying attention, that would help.
That's the same frustration i had firsts time in #rdo, and i suppose
is the same that users has when logging to #openstack that is mostly
dead.
IRC is quite unused in recent times by users, and devs use only for
communicating between them and users are mostly of the time ignored.
I never left #rdo only because i was more or less lurking and trying
to understand how the community was working, but this is not the case
of most of the users joining irc channels looking for help.
I'll gladly help, but this will require a better collaboration between
#rdo-ers, because if only few is open to help, the goal of making
users more confortable is hard to reach (had the same issue with
Italian Ubuntu Local Community Team).
Luca
--
"E' assurdo impiegare gli uomini di intelligenza eccellente per fare
calcoli che potrebbero essere affidati a chiunque se si usassero delle
macchine"
Gottfried Wilhelm von Leibnitz, Filosofo e Matematico (1646-1716)
"Internet è la più grande biblioteca del mondo.
Ma il problema è che i libri sono tutti sparsi sul pavimento"
John Allen Paulos, Matematico (1945-vivente)
Luca 'remix_tj' Lorenzetto, http://www.remixtj.net ,
<lorenzetto.luca(a)gmail.com>
3:55 a.m.
----- Original Message -----
At OpenStack Summit, it was suggested to me that we have IRC office
hours, so that there are certain times during the week when people can
be assured of having their questions answered.
While my experience has been that questions asked on #rdo, for the most
part, are answered quickly and authoritatively, the comment was made
that publishing "official office hours" would make our channel more
welcoming to beginners who are looking for a little help in their
OpenStack journey.
What I'm wondering is:
* Would you be able to commit to pay more attention during a specified
time period?
* What time(s) would work best for you?
I try my best to be available on the channel during European office hours. It might be
easier for me during the morning (between 9:30 and 13:30 CET) because most of my meetings
are held in my afternoons.
Javier
I'm thinking probably two times a week - once for the North
American
time zone audience, and once for the Europe/Asia timezone audience.
IRC "support" is always best-effort, as time permits, and nobody is
expecting any kind of guarantee here - I'm just looking for a way to
make our user community feel more welcomed.
Thanks.
--Rich
--
Rich Bowen - rbowen(a)redhat.com
RDO Community Liaison
http://rdoproject.org
@RDOCommunity
_______________________________________________
rdo-list mailing list
rdo-list(a)redhat.com
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10:45 a.m.
On Wed, May 31, 2017 at 10:55 AM, Javier Pena <javier.pena(a)redhat.com> wrote:
----- Original Message -----
> At OpenStack Summit, it was suggested to me that we have IRC office
> hours, so that there are certain times during the week when people can
> be assured of having their questions answered.
>
> While my experience has been that questions asked on #rdo, for the most
> part, are answered quickly and authoritatively, the comment was made
> that publishing "official office hours" would make our channel more
> welcoming to beginners who are looking for a little help in their
> OpenStack journey.
>
> What I'm wondering is:
>
> * Would you be able to commit to pay more attention during a specified
> time period?
>
> * What time(s) would work best for you?
>
I try my best to be available on the channel during European office hours. It might be
easier for me during the morning (between 9:30 and 13:30 CET) because most of my meetings
are held in my afternoons.
Similar here, morning CET time is the most suitable for me. I could
commit to be responsive for questions from community one day, let's
say wednesday (other day if you prefer) maybe from 10:00 to 13:00. I'm
normally on IRC and could respond other days and other times depending
on availability of course, but that time would be like a "come here
and ping me directly if you need it". Would that work?, maybe others
could do similar other days so that we can have wider coverage.
Best regards,
Alfredo
Javier
> I'm thinking probably two times a week - once for the North American
> time zone audience, and once for the Europe/Asia timezone audience.
>
> IRC "support" is always best-effort, as time permits, and nobody is
> expecting any kind of guarantee here - I'm just looking for a way to
> make our user community feel more welcomed.
>
> Thanks.
>
> --Rich
>
> --
> Rich Bowen - rbowen(a)redhat.com
> RDO Community Liaison
> http://rdoproject.org
> @RDOCommunity
>
> _______________________________________________
> rdo-list mailing list
> rdo-list(a)redhat.com
> https://www.redhat.com/mailman/listinfo/rdo-list
>
> To unsubscribe: rdo-list-unsubscribe(a)redhat.com
>
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10:56 a.m.
One thing I would recommend is to make people that can answer
questions more obvious.
I've been making myself channel operator sort of on purpose due to
that and I've had users reach out to me directly for help because of
that.
Perhaps voice the maintainers/helpers in the channel so people know who to ask ?
Some upstream channels use that to identify cores on the projects.
David Moreau Simard
Senior Software Engineer | Openstack RDO
dmsimard = [irc, github, twitter]
On Tue, May 30, 2017 at 4:03 PM, Rich Bowen <rbowen(a)redhat.com> wrote:
At OpenStack Summit, it was suggested to me that we have IRC office
hours, so that there are certain times during the week when people can
be assured of having their questions answered.
While my experience has been that questions asked on #rdo, for the most
part, are answered quickly and authoritatively, the comment was made
that publishing "official office hours" would make our channel more
welcoming to beginners who are looking for a little help in their
OpenStack journey.
What I'm wondering is:
* Would you be able to commit to pay more attention during a specified
time period?
* What time(s) would work best for you?
I'm thinking probably two times a week - once for the North American
time zone audience, and once for the Europe/Asia timezone audience.
IRC "support" is always best-effort, as time permits, and nobody is
expecting any kind of guarantee here - I'm just looking for a way to
make our user community feel more welcomed.
Thanks.
--Rich
--
Rich Bowen - rbowen(a)redhat.com
RDO Community Liaison
http://rdoproject.org
@RDOCommunity
_______________________________________________
rdo-list mailing list
rdo-list(a)redhat.com
https://www.redhat.com/mailman/listinfo/rdo-list
To unsubscribe: rdo-list-unsubscribe(a)redhat.com
3:57 p.m.
On 05/31/2017 11:56 AM, David Moreau Simard wrote:
One thing I would recommend is to make people that can answer
questions more obvious.
I've been making myself channel operator sort of on purpose due to
that and I've had users reach out to me directly for help because of
that.
Perhaps voice the maintainers/helpers in the channel so people know who to ask ?
Some upstream channels use that to identify cores on the projects.
Related: At one point we had a SME (Subject Matter Expert) list,
identifying who to ask if you had, say, Networking questions. This has
long since lapsed and been removed.
If you are willing to be directly pinged for a particular topic, please
add your IRC nick (ie, via pull request) to this page:
https://www.rdoproject.org/community/irc/#who
Thanks.
On Tue, May 30, 2017 at 4:03 PM, Rich Bowen <rbowen(a)redhat.com> wrote:
> At OpenStack Summit, it was suggested to me that we have IRC office
> hours, so that there are certain times during the week when people can
> be assured of having their questions answered.
>
> While my experience has been that questions asked on #rdo, for the most
> part, are answered quickly and authoritatively, the comment was made
> that publishing "official office hours" would make our channel more
> welcoming to beginners who are looking for a little help in their
> OpenStack journey.
>
> What I'm wondering is:
>
> * Would you be able to commit to pay more attention during a specified
> time period?
>
> * What time(s) would work best for you?
>
> I'm thinking probably two times a week - once for the North American
> time zone audience, and once for the Europe/Asia timezone audience.
>
> IRC "support" is always best-effort, as time permits, and nobody is
> expecting any kind of guarantee here - I'm just looking for a way to
> make our user community feel more welcomed.
>
> Thanks.
>
> --Rich
>
> --
> Rich Bowen - rbowen(a)redhat.com
> RDO Community Liaison
> http://rdoproject.org
> @RDOCommunity
>
> _______________________________________________
> rdo-list mailing list
> rdo-list(a)redhat.com
> https://www.redhat.com/mailman/listinfo/rdo-list
>
> To unsubscribe: rdo-list-unsubscribe(a)redhat.com
--
Rich Bowen - rbowen(a)redhat.com
RDO Community Liaison
http://rdoproject.org
@RDOCommunity
2521
days inactive
2523
days old
7 comments
5 participants
participants (5)
-
Alfredo Moralejo Alonso -
David Moreau Simard -
Javier Pena -
Luca 'remix_tj' Lorenzetto -
Rich Bowen