One thing I would recommend is to make people that can answer
questions more obvious.
I've been making myself channel operator sort of on purpose due to
that and I've had users reach out to me directly for help because of
that.
Perhaps voice the maintainers/helpers in the channel so people know who to ask ?
Some upstream channels use that to identify cores on the projects.
David Moreau Simard
Senior Software Engineer | Openstack RDO
dmsimard = [irc, github, twitter]
On Tue, May 30, 2017 at 4:03 PM, Rich Bowen <rbowen(a)redhat.com> wrote:
At OpenStack Summit, it was suggested to me that we have IRC office
hours, so that there are certain times during the week when people can
be assured of having their questions answered.
While my experience has been that questions asked on #rdo, for the most
part, are answered quickly and authoritatively, the comment was made
that publishing "official office hours" would make our channel more
welcoming to beginners who are looking for a little help in their
OpenStack journey.
What I'm wondering is:
* Would you be able to commit to pay more attention during a specified
time period?
* What time(s) would work best for you?
I'm thinking probably two times a week - once for the North American
time zone audience, and once for the Europe/Asia timezone audience.
IRC "support" is always best-effort, as time permits, and nobody is
expecting any kind of guarantee here - I'm just looking for a way to
make our user community feel more welcomed.
Thanks.
--Rich
--
Rich Bowen - rbowen(a)redhat.com
RDO Community Liaison
http://rdoproject.org
@RDOCommunity
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