[Rdo-list] Unsubscribe requests

[Daniel L. Needles]

And 100 emails later, it is clear that the majority of folks "perceive" they
forcibly subscribed to this list..

>>I don't really agree. Red Hat is not at _fault_. It's a community mailing
list, and why would a 
>>fair-playing community open source project want to mass-subscribe people
those who didn't intend to?

So you want to be a Wall-Mart, the low price leader - not Nordstrom's? The
customer relationship is not one transaction. When I recommend systems to my
fortune 500 clients, government agencies, and military projects what will
stick in my mind is the 100 emails and Red Hat doesn't give a crap what I
want only what it can get away with in this case. 

This didn't work so well for Toyota when they doubled production and breaks
stuck and they also said - not our fault, not happening. And it didn't work
too well for Starbucks when they stuck their coffee in gas stations.  Redhat
went from A to B in my book. HP, SUSE and other OpenStack solutions are
feeling better at this point.

I guess I will burn time, jump through your hoops, to correct your mistake,
if it was a mistake. Good luck with the "screw you customer" strategy. That
won't work in the USA. We tend to be brand loyal except when loyalty isn't
returned.

Thanks,
DANIEL L. NEEDLES
Principal Consultant
NMSGuru, Inc.




-----Original Message-----
From: rdo-list-bounces at redhat.com [mailto:rdo-list-bounces at redhat.com] On
Behalf Of Kashyap Chamarthy
Sent: Thursday, January 22, 2015 1:43 AM
To: Venu Murthy
Cc: rdo-list at redhat.com
Subject: Re: [Rdo-list] Unsubscribe requests

On Thu, Jan 22, 2015 at 02:42:14PM +0530, Venu Murthy wrote:
> This mail was rather rude Kashyap, and I would have expected a little 
> more considerate reply,

Hmm, you're right. maybe it's the sheer volume of email I deal with that
prompted me with that tone. Sorry about that, didn't mean any malice there.

> because it is your company that is at fault here.

I don't really agree. Red Hat is not at _fault_. It's a community mailing
list, and why would a fair-playing community open source project want to
mass-subscribe people thoso who didn't intend to?

> Why is it so much a trouble for you go ahead and investigate and 
> remove all those IDs that were added in by mistake? Or update all on 
> what has been done so far?

Venu, as you can imagine, that's exactly the intention. There was even a
publicly recorded IRC meeting last evening (doesn't imply everyone needs to
keep an eye on it) to update the community mailing list (as the info
arrives) and mass-unsubscribe those didn't intend to.

The news is still: Mailing list infrastructure team is investigating in a
systematic manner to identify the root cause.
 
> Btw when we go to unsubscribe it asks for a password,

I think you're looking at the wrong place, unsubscribing doesn't need any
password. Here's the correct procedure: Second section on this page is where
you see "Unsubscribe"

    http://www.redhat.com/mailman/options/rdo-list

and it clearly says:

    "By clicking on the Unsubscribe button, a confirmation message will
    be emailed to you. This message will have a link that you should
    click on to complete the removal process (you can also confirm by
    email; see the instructions in the confirmation message)."

> and then we have to do a password reset and so on to unsubscribe from 
> a mailing list, that we've never subscribed to and I don't even know 
> how my email id has landed up with your company. That's another can of 
> worms to investigate I suppose, or is that too my fault.

It's a community mailing list adminstered publicly. On the surface, it
appears to be a crack that unfortunately mass-subscribed a bunch of people
that didn't intend to.

Most community mailing lists go through something like this at some point in
time. Blaming won't get us anywhere, some patience is appreciated. Hope you
agree there.

Again, this was not intended by the RDO project, sorry about that.

--
/kashyap

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