Hello Folks,

For my previous question to the mailing list, Arkady was able to figure out the exact error message that was being generated in the logs. I am forwarding my email conversation with Arkady so that all the information is collected in the email.

Additionally I am attaching the undercloud logs collected using the LogTools utility with run mode 8, if required.

Can anyone in this list, help me with identifying what is wrong with the template and where can I locate this template to take a look into it?

Best Regards,
Ashish Kurian

---------- Forwarded message ---------
From: Arkady Shtempler <ashtempl@redhat.com>
Date: Mon, May 4, 2020 at 4:23 PM
Subject: Re: [rdo-users] [TripleO] Undercloud unreachable
To: Ashish Kurian <ashishbnv@gmail.com>

Hi Ashish!

I was able to find these Errors (these are nor related to SSH problem that you have, but indicates on some FATAL error in used templates) in builder-undercloud.log

~~~~~~~~~~~~~~~~ /home/ashtempl/zahlabut/home/stack/builder-undercloud.log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

2058- Updating : linux-firmware-20191203-76.gite8a0f4c.el7.noarch 273/629
2059- Installing : kernel-3.10.0-1127.el7.x86_64 274/629
2060:grubby fatal error: unable to find a suitable template
2061:grubby fatal error: unable to find a suitable template
2062- Updating : libreport-filesystem-2.1.11-53.el7.centos.x86_64 275/629
2063- Updating : mdadm-4.1-4.el7.x86_64 276/629
2064- Updating : 1:libguestfs-1.40.2-9.el7.x86_64 277/629
2065- Updating : 1:python-libguestfs-1.40.2-9.el7.x86_64 278/629
2066- Updating : fence-agents-all-4.2.1-30.el7.x86_64 279/629
2067- Updating : 2:docker-1.13.1-161.git64e9980.el7_8.x86_64 280/629
2068- Updating : conntrack-tools-1.4.4-7.el7.x86_64 281/629

2421-No '/dev/log' or 'logger' included for syslog logging
2422-No '/dev/log' or 'logger' included for syslog logging
2423:grubby fatal error: unable to find a suitable template
2424:grubby fatal error: unable to find a suitable template
2425- Verifying : 10:qemu-kvm-common-ev-2.12.0-44.1.el7_8.1.x86_64 1/629
2426- Verifying : 1:grub2-tools-2.02-0.81.el7.centos.x86_64 2/629
2427- Verifying : certmonger-0.78.4-12.el7.x86_64 3/629
2428- Verifying : boost-program-options-1.53.0-28.el7.x86_64 4/629
2429- Verifying : dracut-config-rescue-033-568.el7.x86_64 5/629
2430- Verifying : libvirt-daemon-driver-qemu-4.5.0-33.el7.x86_64 6/629
2431- Verifying : 1:libguestfs-1.40.2-9.el7.x86_64 7/629

1780- Updating : ipa-common-4.6.6-11.el7.centos.noarch 3/629
1781- Updating : setup-2.8.71-11.el7.noarch 4/629newaliases: warning: valid_hostname: invalid character 40(decimal)...<--LogTool-LINE IS TOO LONG!
1782:newaliases: fatal: unable to use my own hostname
1783-
1784-warning: /etc/shadow created as /etc/shadow.rpmnew
1785- Updating : 32:bind-license-9.11.4-16.P2.el7_8.2.noarch 5/629
1786- Updating : subscription-manager-rhsm-certificates-1.24.26-1.el7.c 6/629
1787- Updating : ipa-client-common-4.6.6-11.el7.centos.noarch 7/629
1788- Updating : 1:grub2-pc-modules-2.02-0.81.el7.centos.noarch 8/629
1789- Updating : libvirt-bash-completion-4.5.0-33.el7.x86_64 9/629

BTW - maybe you can try to run LogTool you need to run mode number 8, I mean:

8) - Export ERRORs/WARNINGs from Undercloud logs

Actually it's very simple to use this tool, you just have to clone it to your Undercloud host and to start PyTool.py

Thanks!

On Mon, May 4, 2020 at 5:05 PM Ashish Kurian <ashishbnv@gmail.com> wrote:

Hello Arkady,

Please find the two set of log files.

Just to make your analysis easier, the quickstart is failing at the playbook :

TASK [Gathering Facts] ********************************************************************************************************************************************************************************
task path: /home/ashish/.quickstart/playbooks/quickstart.yml:67

Best Regards,
Ashish Kurian

On Mon, May 4, 2020 at 3:50 PM Arkady Shtempler <ashtempl@redhat.com> wrote:
Hi!

I'm not sure that you'll be able to get them all in one zip file that won't exceed max email attachment size.
Let's start with log files that you have under /home/stack and /var/log

Thanks!

On Mon, May 4, 2020 at 4:36 PM Ashish Kurian <ashishbnv@gmail.com> wrote:
Hello Arkady,

Do you need all of them? How should I provide them to you? Over email or something else?

Best Regards,
Ashish Kurian

On Mon, May 4, 2020 at 3:33 PM Arkady Shtempler <ashtempl@redhat.com> wrote:
Hi Ashish!

On your Undercloud host you have a bunch of logs under:
['/var/log', '/home/stack', '/usr/share/', '/var/lib/']'

Thanks!

On Mon, May 4, 2020 at 4:28 PM Ashish Kurian <ashishbnv@gmail.com> wrote:
Hello Arkady,

I appreciate your help. Ofcourse I can provide you the required log files. However, can you let me know what log file are you looking for and where they are located?

Best Regards,
Ashish Kurian

On Mon, May 4, 2020 at 3:17 PM Arkady Shtempler <ashtempl@redhat.com> wrote:
Hi Ashish!

Is that possible to get the access to your log files?

Thanks!

On Mon, May 4, 2020 at 2:28 PM Ashish Kurian <ashishbnv@gmail.com> wrote:
Hello Folks,

For my TripleO installation, I am constantly getting failure to reach the undercloud with the message:

MSG:

Data could not be sent to remote host "undercloud". Make sure this host can be reached over ssh: Warning: Permanently added 'undercloud' (ECDSA) to the list of known hosts.
System is booting up. See pam_nologin(8)
Authentication failed.

When I actually try to manually ssh into the undercloud using the actual commands, I am able to login into the undercloud.

Can someone help me what might be the problem?

Best Regards,
Ashish Kurian
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